Support

Our decentralized multipart upload engine is designed specifically for massive datasets. You can routinely upload files of any size—even datasets exceeding 600GB—directly through our system without needing to contact us beforehand.

Your files are securely preserved and stored in STORJ’s decentralized network. Because of this robust infrastructure, you can essentially use our platform for all your general cloud storage needs (please note that standard egress charges apply for downloads).

Raw .e57 point clouds are typically too massive and unoptimized for real-time WebGL streaming in a web browser. Because of this, we host .e57 files as secure, high-speed Download-Only links. For interactive 3D web previews, please upload optimized .ply or .splat files.

No. Due to the immediate and high infrastructure costs associated with allocating enterprise edge storage capacity and decentralized bandwidth the moment you upload a file, all sales and subscriptions are strictly non-refundable.

We recommend starting with our affordable 5-Day Paid Trial to ensure our workflow fits your needs before committing to an annual license.

Yes. Your files are preserved and stored securely across the STORJ decentralized network, providing enterprise-grade durability and redundancy.

In fact, you can comfortably use our platform not just for 3D delivery, but for your general cloud storage and backup needs. Just keep in mind that standard bandwidth and egress charges apply when downloading or sharing your stored data.

Yes. If you need your uploaded files downloaded, transferred to a physical hard drive or NAS device, and securely shipped to your firm, we offer this as a custom-priced service.

Please note that this option can be quite expensive. The final cost will depend heavily on the total volume of data being extracted and the physical size and quantity of hard drives needed. Please email our support team for a specific quote.

All billing is securely handled by Stripe. You can access your Stripe Billing Portal directly from the footer of your Creator Dashboard to update your credit card, download invoices, or cancel your subscription at any time.